Privacy Policy

1. Introduction

BHR Recovery Services ("we", "our", or "us") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you visit our website or use our breakdown recovery and vehicle transport services.

2. Data We Collect

We may collect and process the following data about you:

• Contact Information: Name, email address, and phone number.
• Service Details: Vehicle registration, make, model, and colour.
• Location Data: Pickup and delivery postcodes or GPS coordinates.
• Technical Data: IP address, browser type, and usage data via cookies.

3. How We Use Your Data

We use your information to:

• Provide you with accurate quotes for our services.
• Communicate with you regarding recovery or transport bookings.
• Comply with legal and insurance requirements.
• Analyse website traffic to improve our user experience.

4. Data Retention

We only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, enquiry data is kept for 12 months unless a service is provided, in which case records are kept for 7 years for tax and insurance purposes.

5. Your Rights

Under UK GDPR, you have the right to access, correct, or erase your personal data. You also have the right to object to or restrict certain processing. To exercise these rights, please contact us at info@bhrrecovery.co.uk.

6. Cookies

Our website uses cookies to distinguish you from other users. You can manage your cookie preferences through the interactive banner on our site.